Terms and conditions
Last updated: 22 August 2025
1. Definitions
Service – the website available at websbutler.com.
Provider – Daniel Xhemalçe, registered at Muśnickiego 8/1, 64-100 Leszno, Poland.
User – any natural or legal person using the Service.
Account – a set of resources and permissions assigned to a User, created for example via the Amelia booking system.
2. General Provisions
These Terms set out the rules of using the Service and the conditions for providing services electronically.
Acceptance of the Terms is voluntary but required to create an Account or place an order.
3. Types and Scope of Services
The Provider delivers services including: website design, online stores, listing platforms, hosting, WordPress maintenance, graphic design, and branding.
Option to book a free online consultation.
User accounts enabling management of consultations and contact history.
4. Service Conditions
Use of the Service requires internet access and a current browser.
It is prohibited to provide unlawful content.
5. Account Registration
Accounts are created by the User, e.g. when booking a consultation via the booking form.
The User must provide accurate information.
6. Rights and Obligations of the User
The User may use the Service in accordance with its purpose.
The User is responsible for keeping login data confidential.
The User shall not provide content that violates the law or third-party rights.
7. Rights and Obligations of the Provider
The Provider shall make reasonable efforts to ensure the Service operates without disruption.
The Provider reserves the right to temporary technical interruptions.
The Provider may block an Account in the event of breach of the Terms.
8. Payments
Service prices are listed in euros (EUR) and include VAT.
Two payment models are available:
a) one-time payment,
b) installment plan: 11 monthly installments + mandatory downpayment.The downpayment is fixed and applies equally to both payment models.
The downpayment is non-refundable, except under the Conversion Guarantee (§9).
Payments are made via bank transfer or other electronic methods specified by the Provider.
Invoices are issued electronically.
9. Complaints and Conversion Guarantee
Complaints should be submitted via email to info@websbutler.com.
The Provider reviews complaints within 14 days.
Conversion Guarantee:
a) If the new website does not achieve at least a 20% increase in conversions within 3 months of launch, the User may choose:a full refund of all payments (including downpayment) with website deactivation, or
a refund of the downpayment only, while keeping the website active.
b) Conversions are defined as measurable outcomes such as online sales, inquiries, or submitted contact forms, as agreed before project commencement.
c) The increase is measured against the average of the 3 months prior to launch versus the 3 months after launch, using analytics data.
d) The User must provide access to analytics (e.g. Google Analytics, Pixel) for verification.
e) The right to claim under the Conversion Guarantee applies exclusively to Clients who previously operated a website and commissioned its renewal or redesign with the Provider. Clients who did not own a website before entering into the agreement are not entitled to a refund under this Guarantee.
f) The guarantee excludes external factors, including lack of marketing campaigns, seasonality, or changes in the User’s offer beyond the Provider’s control.
Refund claims must be submitted within 90 days of website launch.
10. Withdrawal
Consumers may withdraw from the contract within 14 days without giving reasons, subject to Art. 38 of the Consumer Rights Act (services fully performed with explicit consent are non-refundable).
Cancellation is possible if service delivery has not yet started.
A withdrawal form is attached as Annex 1 to these Terms.
11. Liability
The Provider is liable for non-performance or improper performance of the contract under the Civil Code, excluding loss of profits.
The Provider is not responsible for content or materials provided by the User.
12. Copyright
The Service and its contents are protected by copyright law.
For custom projects, the User receives a non-exclusive license to use the project upon full payment.
13. Final Provisions
These Terms are governed by Polish law.
Matters not regulated herein are subject to the Civil Code and the Act on Provision of Electronic Services.
The Provider may amend the Terms for valid reasons (e.g. legal changes), with at least 14 days’ notice.
Archived versions of the Terms will be available in the Service.
