Terms and Conditions of Service

1. Definitions

Service – the website available at websbutler.com.
Service Provider – Daniel Xhemalçe, based at ul. Skrzetuskiego 5A/1, 64-100 Leszno, Poland.
User – a natural or legal person using the Service.
Account – a set of resources and permissions assigned to a specific User, created e.g. through a booking in the Amelia system.

These Terms set out the rules for using the Service and the conditions for providing services electronically.
Accepting the Terms is voluntary, but required to create an Account or place an order.

The Service Provider offers services in the scope of:

Designing websites, online stores, listing/offer sites, hosting services, WordPress maintenance, graphic design and branding.
The ability to book a free online consultation.
A user account allowing management of consultations and contact history.

Using the Service requires a device with internet access and an up-to-date browser.
Submitting unlawful content is prohibited.

An Account is created by the User, among other ways, when booking a consultation through the booking form.
The User agrees to provide truthful information.

The User has the right to use the Service in accordance with its intended purpose.
The User is responsible for keeping their login details confidential.
The User agrees not to share content that violates the law or the rights of third parties.

The Service Provider will make an effort to keep the Service running without disruption.
The Service Provider reserves the right to temporary technical downtime.
The Service Provider may suspend an Account in the event of a breach of these Terms.

Service prices are stated in euros (EUR) and include applicable VAT. The Service Provider offers two payment models:

Other payment conditions:

The deposit amount is fixed and independent of the chosen payment model.
The deposit is generally non-refundable, except in situations covered by the Conversion Guarantee (§9).
Payments are made by bank transfer or other electronic methods indicated by the Service Provider.
Invoices are issued electronically.

Complaints regarding services should be submitted by email to: info@websbutler.com.
The Service Provider will review the complaint within 14 days of receiving it.

Conversion Guarantee:

a) If the new website does not achieve at least a 20% increase in conversions within 3 months of launch, the User is entitled to choose one of two options:
- a 100% refund of payments made (including the deposit) with the website simultaneously taken offline,
- a refund of the deposit only, with the website remaining active.
b) Conversions are defined as: online sales, price inquiries, submitted contact forms, or other measurable indicators agreed jointly before work begins.
c) The increase in conversions is measured based on analytics data from the 3-month period preceding the website launch, compared with the 3-month period following it.
d) The User is required to provide access to analytics data (e.g. Google Analytics, Pixel) to verify the results.
e) The right to use the Conversion Guarantee applies only to clients who already had a website before entering into the agreement and had it renewed or rebuilt by the Service Provider. Clients who did not previously have a website may not request a refund under the Conversion Guarantee.
f) The guarantee does not cover external factors, in particular a lack of marketing activity, industry seasonality, or changes to the offer that are beyond the Service Provider's control.

A refund request under the Conversion Guarantee must be submitted within 90 days of the website's launch.

A consumer may withdraw from the agreement within 14 days without giving a reason, subject to Article 38 of the Polish Consumer Rights Act (services fully performed with the consumer's explicit consent are not subject to a refund).
A service may be cancelled if work on it has not yet begun.
A withdrawal form template is included as Appendix 1 to these Terms.

The Service Provider is liable for non-performance or improper performance of the agreement under the rules set out in the Polish Civil Code, excluding lost profits.
The Service Provider is not liable for content and materials supplied by the User.

The Service and its content are protected by copyright.
For custom projects, the User receives a non-exclusive license to use the design after payment has been made in full.

These Terms are governed by Polish law.
In matters not regulated herein, the provisions of the Polish Civil Code and the Act on Providing Services by Electronic Means shall apply.
The Service Provider reserves the right to amend these Terms for important reasons (e.g. a change in the law). Changes will be announced at least 14 days in advance.
Archived versions of these Terms will be available for download on the Service.